Customer Success

Customer Success Executive

Chennai, Tamil Nadu
Work Type: Full Time

About TargetBay:

TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews, and BayAds

Experience: 2 - 5 yrs

Location: Perungudi, Chennai

Shift: US Shift

Roles and Responsibilities:

This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include providing excellent customer support, managing accounts, and utilizing your analytical skills to optimize customer success strategies.

Required Skills:

  • Customer Satisfaction, Customer Retention, and Customer Support skills
  • Strong analytical skills
  • Experience in account management
  • Excellent written and verbal communication skills
  • Ability to build strong relationships with customers
  • Detail-oriented and highly organized
  • Prior experience in the eCommerce industry is a plus
  • Bachelor's degree in a relevant field

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